Ensure you have Admin privileges for your Salesforce account.

If you’ve been directed to StackOne to integrate with Salesforce, the following steps will help you understand the process and any necessary actions to configure successful integration.

​
Generating your API credentials

1

Sign in to Salesforce

Sign in to the Salesforce Developer and click on the Setup ⚙️ icon on the top-right menu.

Setup icon
2

Navigate to App Manager

From the left navigation in the Platform Tools section, select Apps > App Manager, then click on the New Connected App button in the top-right corner.

App Manager
3

Enter Application Information

In the New Connected App Basic Information section, you can enter your application-specific information, such as:

  • Connected App Name
  • API Name
  • Contact Email
Application Information
4

Enable OAuth Settings

Click on the checkbox for Enable OAuth Settings, which will open an additional section to configure your OAuth settings. In Callback URL, specify the StackOne OAuth2 URLs as follows: https://api.stackone.com/connect/oauth2/salesforce/callback

5

Select OAuth Scopes

Under Selected OAuth Scopes, you should select the following entries:

  • Manage user data via APIs
  • Perform requests at any time

The Require Secret for Web Server Flow and Require Secret for Refresh Token Flow checkboxes will be selected by default - leave these two options selected.

OAuth Scopes

Note: You do not need to select or enable any of the subsequent options in the OAuth section

6

Save the Settings

Ensure to click Save. You will be taken to the connected app page, where you can use the Manage Consumer Details button to reveal your Client ID and Client Secret. You may be challenged to verify the logged-in account at this point. You will then be shown the consumer details, which you should copy and keep safe - these will be used in the StackOne Hub to configure your integration.

Client ID and Client Secret

​
Connecting with StackOne Hub

1

Create a new Integration

Create a new Integration with Salesforce by selecting Salesforce as your CRM provider.

2

Enter Credentials

Paste the Client ID and Client Secret into the Credentials box and your Salesforce URL that looks something like: https://acme.my.salesforce.com

Salesforce URL
3

Connect

Then click the Connect button. The Salesforce tab will open to review and approve the connection.


Congratulations, you’re all set! If you face any issues with the steps mentioned above, please contact us by emailing integrations@stackone.com. We’re always here to assist you!

​
Troubleshooting

​
Error: The REST API is not enabled for this Organization

This error message indicates that the account you have used to connect to Salesforce does not have API access enabled. This is based on the edition you are using (see here for a description of the editions). The Developer Edition has API access, and an account with this profile should be used.

​
Error: invalid_client_id when linking the account

If you receive an error when linking accounts similar to the following: error=invalid_client_id&error_description=client%20identifier%20invalid It can indicate that the Salesforce side still needs to be updated. Although Salesforce quotes up to 10 minutes after generating credentials for this to work, we have observed this taking up to 20 minutes to take effect. Please wait and try again.